Automated SLA Management

With an aim to provide great customer-service, we are using Fresh Desk software, which is a cloud-based platform and a help desk solution. It not only works for traditional based platforms such as email, phone & chat but, also with the new social media channels like Twitter and Facebook. Fresh Desk is an intuitive, feature-rich and affordable customer support software. The main advantage of using this platform to get in touch with customers using various channels that are integrated with a single ticketing platform. Fresh Desk is helping us to manage the queries of customers in an efficient manner. Additional advantages of Fresh Desk includes:

• Fresh desk simplifies our work by keeping the track of conversation with customers by turning them into tickets.
• With Fresh desk, we are able to provide customer support in a quick and consistent manner.
• All the support channels are on single platform, which helps us to support our customer better.
• Enables help desk customization to make it work as per the needs.
• It is a highly secure application, which is delivering support without hassles.